Refund Policy

Our promise

If aiclipmaker doesn't work for you, we make it right. Payments are processed by Dodo Payments, our merchant of record, and refunds are issued to your original payment method.

Failed videos

If a VOD can't be processed, the credits it reserved go back to your balance automatically. You never pay for a job that didn't produce clips.

Subscriptions

• First purchase: full refund within 7 days of your first subscription payment if you have used fewer than 60 credits from it.
• Renewals: cancel any time before your renewal date to avoid the next charge. If you forget, ask within 48 hours of the renewal and we will refund it if no credits from that period have been used.
• Cancelling keeps your plan active until the end of the period you paid for.

Top-up packs

Unused top-up packs can be refunded within 7 days of purchase. Partly used packs are not refundable.

How to ask

Email support@aiclipmaker.app from your account email with what happened. We reply within two business days. Your bank or card issuer's own rights to dispute a charge are not affected.